You agree to receive the Nekoosa Port Edwards State Bank Service Agreement for Online Banking electronically. The Service Agreement contains the terms that govern your use of Nekoosa Port Edwards State Bank i-bank Internet Service, “the Service”. You may use the Service to access your Eligible Accounts through the Internet. You also agree to receive all changes and updates to this Service Agreement and all disclosures, notices and other communications regarding the service electronically. You are deemed to have received any electronic communication provided to you when they are made available to you. You can request free paper copies of any of these documents by calling 1-715-886-3104 or sending an e-mail to support@NPESB.com.
After you have enrolled in the Service, you can withdraw your consent to future electronic receipt of documents by calling 1-715-886-3104 or sending an e-mail to support@NPESB.com. However, withdrawing your consent means you will no longer be able to access the Service.
The Service Agreement applies to Online Banking and Bill Payment Services. “You” and “your” mean each person
agreeing to, using, or accessing the NPESB’s i-bank Services. “Us”, “we” and “our” mean the Nekoosa Port Edwards State Bank, its affiliates
and their successors and assigns. The Service Agreement and the Service are also subject to other agreements between you and us,
2. ELIGIBLE ACCOUNTS.
Eligible Accounts include but are not limited to Checking Accounts, NOW Accounts, Money Market Accounts, Savings
Accounts, Certificate of Deposits, IRA’s, Mortgage Loans, Lines of Credit, Installment Loans and Business Loans you maintain with Nekoosa
Port Edwards State Bank. Eligible Accounts for Bill Payment include Nekoosa Port Edwards State Bank checking accounts only. Deposit and
loan accounts that have a common signer for withdrawals or a common borrower may be linked for access purposes. Any signer, acting alone
will be authorized to access a linked account. (An account that requires two signatures for withdrawals may not be an Eligible Account).
Additionally, each Eligible Account and Online Service will be subject to the terms or instructions appearing on a screen when using a Service,
Nekoosa Port Edwards State Bank’s rules, procedures and policies applicable to each Eligible Account and each Online Service, the rules and
regulations of any funds transfer system used in connection with an Online Service, and applicable State and Federal laws and regulations.
3. ACCESS TO ELIGIBLE ACCOUNTS.
You authorize Nekoosa Port Edwards State Bank to provide access to some or all Eligible Accounts through the Service. For each Eligible Account to which access is provided, you may request removal of such access by sending e-mail through the Service or by calling Nekoosa Port Edwards State Bank at 1-715-886-3104. You may access all Eligible Accounts at the Nekoosa Port
Edwards State Bank Service via a link on our website: http://www.NPESB.com (called Website) to obtain balances, transaction history, and
other information. To access an Eligible Account or use an Online Service you must have a User ID, password, and the required hardware
and software. Subject to this and all other agreements, you will generally be able to access your Eligible Accounts through the Service seven
days a week, 24 hours a day. At certain times, the Service may not be available due to system maintenance or circumstances beyond our
control. During these times you may use our “Bank 24” Telephone Banking Service at 1-877-766-6595 or contact the Bank at 1-715-886-3104
to obtain information about your Eligible Accounts.
4. INACTIVE ACCOUNTS.
If you do not access your Eligible Accounts via the Service for any two (2) month period, the Bank may disable your
service without prior notice. If your Service is disabled due to inactivity, you may re-enroll by visiting our website at www.NPESB.com and
access through the link to i-Bank.
5. TYPES OF SERVICES.
A. Online Banking:
1. Funds Transfers. You may use Online Banking to perform unlimited transfers between Eligible Accounts. You may perform no
more than six transfers per month from any savings or money market account. Transfers must be scheduled before 10 p.m. CST to
be effective the next business day. If the transfer date is not a business day, we will process the transfer on the next business day
(business days are Monday through Friday, except Federal holidays we observe).
2. Balance Inquiries. You may use Online Banking to check the current and available balances as well as other account information
on your Eligible Accounts.
3. Account Services. You may use Online Banking to view copies of checks and deposit account transaction history, place stop
payments on checks, download your account information to personal management software and set up account alerts (e.g., balance
transfers or maturity notices).
4. Download Transaction Data to Microsoft MoneyTM. The Bank determines at its sole discretion the types of personal financial
software that may be used in Online Banking. You are solely responsible for the cost of obtaining and maintaining the software and
for downloading transaction data on a timely basis. Transaction history is generally available for 60 days depending on the date
of the last account statement. You will not be notified prior to the purging of transaction data. The Bank cannot restore transaction
history to the Service once purged.
B. Bill Payment/Make a Payment:
1. Make a Payment or Schedule Many Payments. Make one or more payments now or in the future. You can schedule them at your
2. Recurring Payments. “Recurring Payments” are sent automatically on an on-going basis. You can set up payment parameters:
frequency, amount, and timing.
3. Limitations. The amount of any single payment shall not exceed $5,000.00. The total amount of all Bill Payments in any one
Business Day shall not exceed $10,000.00. These limits may be modified at the discretion of the Bank. There is no limit to the
number of payments that may be authorized. You can make multiple payments to the same Payee on the same day as long as the
payments are for different amounts. For your protection, the Service will not pay duplicate items to the same Payee on the same
You may not use the Bill Payment Service to (a) pay taxes or make other payments to government agencies, (b) pay government
directed alimony or support or (c) make payments outside of the United States.
We will not be obligated to make a payment unless your Bill Payment Account has sufficient Available Funds to pay the bill on the
Payment Date. Available Balance equals Current Balance minus any holds on your account. Holds can be, but are not limited to,
non-cash deposits posted to your account.
6. BILL PAYMENT SERVICES.
You authorize us to follow your payment instructions. The date the payment is sent is called the “Payment Date” or “Transmit Date”. When we receive a payment instruction (for the current or a future date), we will transfer funds to the Payee on your behalf
from the Available Funds in your Bill Payment Account on the Payment Date. If the Payment Date is not a business day, we will process the
payment on the next business day (business days are Monday through Friday, except Federal holidays we observe).
There will be a delay between the Payment Date and the date the Payee receives that payment. The date a Payee credits a payment depends
upon the Payee’s payment processing procedures and any specific requirements for payments, as well as delays in receiving a payment. We
will not be responsible for (a) delays in crediting payments by a Payee that are a result of these procedures, (b) your failure to follow a Payee’s
Payment requirements, (c) your failure to schedule a proper date for payment sufficiently in advance of the date a payment is due, (d) delays in
any mail service or (e) other exceptions stated in this Service Agreement. Any payments made through the Bill Payment Service require sufficient time for your Payee to receive your payment and to credit your account properly. To avoid incurring finance or other charges, you must schedule a payment sufficiently in advance of the due date of your payment. Please schedule payments in accordance with the payment rules that are displayed on the ‘Make Payment” screen (schedule payments at least six full business days prior to the date the payment is due at the Payee for check payments and two full business days for electronic payments). For scheduling purposes, your first business day is the
business day after your scheduled Payment Date. Payments must be scheduled before 8 p.m. CST to be effective the same business day. You
may pay anyone approved by Nekoosa Port Edwards State Bank for payment through the Bill Payment Service. You must provide enough
information about a Payee to permit us to properly direct a payment and permit the Payee upon receipt of a payment to identify you as the
payment source. By furnishing us with the names of your Payees and their addresses, you authorize us to follow the payment instructions to
these Payees that you provide us via the Service. You may set up unlimited Payees in the Service. Bill Payment is intended only for your use as a subscriber for such Service. Any attempt to use Bill Payment to process payments for third parties is prohibited and grounds for termination of your Bill Payment Service. Upon termination of the Bill Payment Service, you will be responsible for making arrangements to pay any future or recurring payments. We reserve the right to refuse to pay a Payee for reasons we deem sufficient, including, without limitation, if (a) your designated account has insufficient Available Funds, (b) a Payee has refused to accept a payment, (c) you attempt to make a payment to a governmental agency or to a Payee outside of the United States or a US territory or (d) you attempt to make a court-directed alimony or support payment.
Rights Regarding Online Bill Payment Transfers
Online Bill Payment Stop Payment Requests
Our ability to process a stop payment request will depend on the payment method and whether or not a payment has cleared your Online Bill Payment Account. We may not have a reasonable opportunity within which to act on any stop payment request after we have already processed a payment. You understand and agree that we will have no liability for failing to accommodate a stop payment request. We may also require you to present your request in writing within fourteen (14) days. The charge for each stop payment request will be the current charge for such service stated in our Fee Schedule.
If you desire to stop any payment that has already been processed but has not yet cleared your Online Bill Payment Account, please contact Nekoosa Port Edwards State Bank Customer Service at 1-715-886-3104.
You are responsible for having sufficient Available Funds on deposit to make payments in full on scheduled dates.
7. FINANCIAL INSTITUTION’S LIABILITY.
We will use good faith efforts to complete all of your payments properly. If Nekoosa Port Edwards State Bank does not properly complete a Bill Payment on time or in the correct amount, we will pay any late fees or finance charges ($50.00
maximum), which you reasonably incurred as a result of our error, as long as your account was in good standing with the Payee prior to this
incident. However, we will incur no liability if we are unable to complete any payments or transfers properly because of any one of the following circumstances:
A. Your designated account does not contain sufficient Available Funds to complete the payment or transfer.
B. The Services, our equipment, the software, or communications link is not working properly.
C. The Payee mishandles a payment, delays posting a payment, or refuses or is unable to accept a payment.
D. You have not provided us with the correct name(s), address or account information for Payees.
Your subscription to the Service has been terminated for any reason.
F. If circumstances beyond our control including, but not limited to, fire, flood or interference from an outside force, prevent the proper
execution of the transaction.
G. The transfer of your funds is restricted by legal process or holds.
H. Other exceptions stated in this agreement or related agreements or Rules for Deposit Accounts and Funds Availability Policy.
Provided none of these circumstances are applicable, if we cause an incorrect amount of funds to be removed from your designated account or cause funds from your designated account to be directed to an improper person, we shall be responsible for returning the improperly transferred funds to your designated account and for directing to the proper Payee any previously misdirected payments or transfers.
8. ELECTRONIC FUND TRANSFER PROVISIONS FOR CONSUMERS.
A. Applicability. The provisions in this section apply only to electronic fund transfers that debit or credit a consumer’s checking, savings, or other asset account and are subject to the Federal Reserve Board’s Regulation E (an “EFT”). Nekoosa Port Edwards State Bank may, when applicable, rely on any exceptions to the provisions in this section that are contained in Regulation E. All terms not otherwise defined in this Agreement, which are defined in Regulation E, will have the same meaning when used in this section.
B. Consumer Liability. Tell us at once if you believe your Debit Card or PIN or Internet banking access code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2) business days after you learn of the loss or theft of your Debit Card or PIN, you can lose no more than fifty dollars ($50) if someone used your Debit Card or PIN without your permission. If you do not tell us within two (2) business days after you learn of the loss or theft of your Debit Card or PIN and we can prove we could have stopped someone from using your Debit Card or PIN without your permission if you had given us notice, you can lose as much as five hundred dollars ($500).
If your statement shows transfers you did not make, including those made by card, code, or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was transmitted to you, you may not receive back any money you lost after the sixty (60) days, and therefore, you could lose all the money in your account (plus your maximum overdraft line of credit, if applicable), if we can prove that we could have stopped someone from taking the money had you given us notice in time. If a good reason (such as a long trip or hospital stay) keeps you from giving the notice, we will extend the time periods.
CONSUMER LIABILITY FOR UNAUTHORIZED TRANSACTIONS INVOLVING CASH AND CHECK DEBIT CARD, HSA DEBIT CARD OR BUSINESS DEBIT CARD The limitations on your liability for unauthorized transactions described above generally apply to all electronic fund transfers. However, different limitations apply to certain transactions involving your card with the Visa® Logo. These limits apply to unauthorized transactions processed on the Visa® Network.
If you notify us about an unauthorized transaction involving your Cash and Check Debit Card, HSA Debit Card or Business Debit Card, and the unauthorized transaction took place on the Visa® Network, zero liability will be imposed on you for the unauthorized transaction. We may increase the limit of your liability for such unauthorized transactions if we reasonably determine, based on substantial evidence, that you were grossly negligent or fraudulent in the handling of your account or your Cash and Check Debit Card, HSA Debit Card or Business Debit Card. The zero liability provisions do not apply to PIN-based or PIN-less debit transactions not processed by the Visa® Network, including ATM transactions.
Your liability for unauthorized transactions with your Cash and Check Debit Card, HSA Debit Card or Business Debit Card that involve PIN-based or PIN-less debit transactions not processed by the Visa® Network, including ATM transactions, are described under “Consumer Liability” above.
ILLEGAL USE OF DEBIT CARD You agree not to use your Debit Card for any illegal transactions, including internet gambling and similar activities.
C. Error Resolution Notice.
In case of errors or questions about your electronic transfers telephone us at 1-715-886-3104 or write us at 405 Market St., P.O. Box 9, Nekoosa, WI 54457 as soon as you can. Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact us no later than 60 days after we sent you the FIRST statement on which the problem or error appears. You must be prepared to provide the following information:
• Your name and account number
• A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you
need more information.
• Tell us the date and dollar amount of the suspected error.
If you provide oral notice, you will be required to send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (twenty (20) business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point-of-Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days for new accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions. VISA’s® cardholder protection policy requires that we provide provisional credit for losses from unauthorized VISA® Check Card use within five (5) business days of notification of the loss. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
9. DAMAGES. OUR RESPONSIBILITIES ABOVE FOR LATE CHARGES AND INCORRECT OR MISDIRECTED PAYMENTS SHALL
CONSTITUTE OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS (EVEN IF WE HAVE BEEN ADVISED
OF THE POSSIBILITY OF THESE DAMAGES) CAUSED BY THE SERVICES OR THE USE OF THE SERVICES, OR ARISING IN ANY WAY
OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF YOUR PERSONAL COMPUTER, SOFTWARE, OR ANY INTERNET ACCESS
10. INDEMNIFICATION. Except to the extent that we are liable under the terms of this Agreement or an agreement that otherwise governs your Eligible Account, if you are the owner of an Eligible Account, you agree to indemnify and hold us, our directors, officers, employees and agents
harmless from all loss, liability, claims, demands, judgments, and expenses arising out of or in any way connected with an Eligible Account or
the performance of an Online Financial Service. You or your authorized representative provide this indemnification without regard to whether
our claim for indemnification is due to the use of the Service.
11. THIRD PARTIES. Except as specifically provided in the Agreement or where applicable law requires a different result, neither we nor our service providers or other agents will be liable for any loss or liability resulting in whole or in part from any act or failure to act of your equipment or software, or that of an Internet browser provider such as Microsoft Internet Explorer, Apple Safari®, Mozilla Firefox® and Google Chrome™, by an Internet access provider, by an Online Service provider or by an agent or subcontractor of any of them, nor will we or our service providers or other agents be responsible for any direct, indirect, special or consequential, economic or other damages arising in any way out of your access to or use of, or failure to obtain access to Online Services through the Service.
We will disclose information to third parties about your account or electronic fund transfers made to your account:
• Where necessary to complete a transfer or to investigate and resolve errors involving the transfer(s); or
• In order to verify the existence and condition of your account for a third party such as a credit bureau or merchant; or
• In order to comply with government agency or court orders; or
• With your consent.
12. WARRANTY DISCLAIMER.
THE SERVICES AND RELATED DOCUMENTATION ARE PROVIDED “AS IS”. WE DO NOT MAKE ANY
WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, CONCERNING THE HARDWARE, THE SOFTWARE, OR ANY PART
THEREOF, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR
13. EQUIPMENT REQUIREMENTS.
You are responsible for obtaining, installing, maintaining and operating all necessary hardware, software, and
Internet access services necessary for performing Online Services. We will not be responsible for failures from the malfunction or failure of your hardware, software or any Internet access services. Refer to our i-Bank System Requirements for operating system and browser
specifications located on our website at http://www.NPESB.com.
14. ACCESS CODES AND SECURITY. Because we are entitled to act on instructions received under your password, to help enhance your security, we recommend that you follow some general safety guidelines:
• Never walk away from your computer while logged on to this Service.
• Memorize your User ID and password (“Codes”).
• Don’t share your Codes with anyone.
• Choose codes that are not easy to guess. Your Password may not be the same as your USER ID. Do not use names of family members or pets alone or followed by a number. Words in a dictionary, derivatives or User IDs and common character sequence such as “12345678” should not be employed. Likewise, Codes should also not contain any proper names, geographic locations, common acronyms, slang, or personal details such as a spouse’s name, license plate, Social Security number, and birth date. In order to protect the security of your account data, your Password will expire every 90 days at which time you will be prompted to select a new password.
• NEVER GIVE YOUR CODES TO SOMEBODY ELSE, EVEN IF THEY IDENTIFY THEMSELVES AS A NEKOOSA PORT EDWARDS STATE BANK EMPLOYEE. UNDER NO CIRCUMSTANCES DO WE NEED YOUR CODES.
• If you believe that your password may have been lost or stolen, or that someone has transferred or may transfer money from your account without your permission or if you suspect fraudulent activity on your account, notify Nekoosa Port Edwards State Bank at 1-715-886-3104 during regular business hours.
15. AUTHORIZED REPRESENTATIVES FOR BUSINESS ACCOUNTS. IF YOU ARE A BUSINESS, ANY REPRESENTATIVE OF YOUR BUSINESS IS AUTHORIZED ON SUCH TERMS, CONDITIONS, AND AGREEMENTS AS SET FORTH IN THIS DOCUMENT AND WILL
HAVE ACCESS TO EACH ELIGIBLE ACCOUNT AND USE OF ANY I-BANK SERVICE OF YOURS IN ANY MANNER AND FOR ANY
PURPOSE AVAILABLE THROUGH OUR I-BANK SERVICE, WHETHER NOW AVAILABLE OR AVAILABLE AT SOME TIME IN THE
16. RIGHTS REGARDING PREAUTHORIZED TRANSFERS
RIGHTS AND PROCEDURES TO STOP PAYMENTS. If you have instructed us to make regular preauthorized transfers out of your account, you may stop any of the payments. To stop a payment, call us at:
or write to:
Nekoosa Port Edwards State Bank
405 Market Street
P.O. Box 9
Nekoosa, WI 54457-0009
We must receive your call or written request at least three (3) business days prior to the scheduled payment. If you call, please have the
following information ready: your account number, the date the transfer is to take place, to whom the transfer is being made and the amount of
the scheduled transfer. If you call, we will require you to put your request in writing and deliver it to us within fourteen (14) days after you call.
NOTICE OF VARYING AMOUNTS. If you have arranged for automatic periodic payments to be deducted from your checking or savings
account and these payments vary in amount, you will be notified by the person or company you are going to pay ten (10) days prior to the
payment date of the amount to be deducted. You may choose instead to get this notice only when the payment would differ by more than a
certain amount from the previous payment, or when the amount would fall outside certain limits that you set.
Our Liability for Failure to Stop Preauthorized Transfer Payments. If you order us to stop one of the payments and have provided us with
at least three (3) business days prior to the scheduled transfer, and we do not stop the transfer, we will be liable for your losses or damages.
17. FEES. If applicable to you and your account, you agree to pay the fees for the Service in accordance with our fee schedules and disclosures
as established by us from time to time. We may automatically deduct these fees from an Eligible Account, even if they create an overdraft, and
we may assess the appropriate overdraft fees. You are required to designate a deposit account at Nekoosa Port Edwards State Bank from
which fees for the Service will be debited (your “Payment Account”). You authorize us to charge your “Payment Account” for any fees. If
you close your current “Payment Account”, you must notify us and designate a new deposit account that will be your “Payment Account”.
Additionally, if you close all your Eligible Accounts, you must notify Nekoosa Port Edwards State Bank Customer Service to cancel your i-bank
18. CHANGES; AMENDMENTS; REVISIONS.
We reserve the right, at our discretion, to add, delete, change, modify, alter, or discontinue the Service or any aspect, feature, or function of the Service at any time, including content, hours, and equipment needed for access or use (“Change(s)”).
We also reserve the right, at our discretion, to add, delete, change, modify, or amend any fees, help screens, or other terms and conditions of
this Service Agreement at any time (also called, “Change(s)”). Unless an immediate Change is necessary to ensure the security of the Services
or your accounts, we will send you notice to the mail address or e-mail address we currently possess in our file at least 21 days before the
effective date of any Changes if required by law. If provided electronically, disclosures will be provided to you in one of several ways. These are
as follows: (a) by e-mail at the e-mail address we have on record, (b) by access to a website that we will identify in an e-mail notice we send to
you at the time the information is available, or (c) to the extent permissible by law, by access to a website that generally we will identify in
advance for such purpose.
a. Your monthly checking account statement will contain information about any Bill Payment transactions completed during the statement
b. In the event of a dispute regarding the Service, you and we agree to resolve the dispute by looking to the terms and conditions contained
in this agreement and the Rules for Deposit Accounts and not to representations made by our employees or agents.
c. You agree that anyone with an ownership interest in your accounts, including joint accounts, may access those accounts.
d. You represent and warrant that you are at least 18 years of age.
e. Our failure to exercise or enforce any right or provision of this Service Agreement shall not constitute a waiver of such a right or provision
unless acknowledged and agreed to by us in writing.
f. This agreement shall be governed by and construed in accordance with the laws of the United States and, to the extent state law applies,
the laws of the state of Wisconsin will apply.
We regularly monitor and test browsers and operating systems to ensure the highest standards. We support the most commonly used browser and operating system combinations including: